Our Client is looking for an IT Business Analyst on a project to implement a cloud SaaS solution for their Contact Centre.
This is for a 19 month contract onsite in Regina, Sask. This position may be eligible for hybrid work once onboarding is completed (i.e., Onsite/Work from home).
Role: Business Analyst
Start Date: June 1, 2026
End Date: December 31, 2027
Location: Onsite in Regina.
Experience Level: Senior
Other
- Please keep candidate's resume to 5 pages or less.
- Candidates need to submit 3 work references with person's name, company, job title, email, telephone
Position and/or Project Description:
Business Analyst
Mandatory Education/Certifications:
IIBA CBAP, PMI-PBA or IIBA AAC
Desired Education/Certifications:
N/A.
Mandatory Experience:
This position is for an IT business analyst on a project to implement a cloud SaaS solution for our contact centre. The candidate will require the following:
-Significant IT project experience as a business analyst
-Experience gathering and documenting business requirements
-Experience with Agile and Waterfall project methodologies
-Strong communication and customer service skills
Desired Experience
-Experience with contact centre technology projects
-Knowledge of systems like telephony, IVR, workforce management or CRM integrations
-Experience with Azure DevOps
-Familiarity with cloud and SaaS solutions
Deliverables:
To oversee and carry out all aspects of BA related tasks for assigned projects.
