Our Winnipeg based client requires an IT Service Manager with ServiceNow experience for a 2 year mandate.
The Service Manager will be responsible for the efficient and seamless integration of interdependent services from various internal and external service providers into end-to-end services in order to meet the business requirements. In addition, the Service Manager will be responsible for ensuring Managed Service Providers compliance to Service Levels in the delivery of end-to-end services.
Role: IT Service Manager with ServiceNow
Client: GOM
Start: May 2025 flexible start
End: Nov 30 2025, initial 6 month contract, 18 month renewal.
Duration: 24 months
Location: Winnipeg/Remote
SKILL REQUIREMENTS/QUALIFICATIONS
The Resource must have the following minimum qualifications or experience:
• A minimum of 10 years experience in the IT industry
• Extensive experience with Managed Service Providers for End User Services
• Experience with Service Level compliance
• Knowledge and deep understanding of ITIL
• Experience with financial tracking and reconciliation
• Familiarity with ITSM tools, with a strong preference for ServiceNow
• Experience in People Management / Team Leader
• Ability to work in a dynamic, fast paced, environment
The following experience will be considered an asset to this role:
• Demonstrated proficiency with MS Office, including a working knowledge of SharePoint and Teams as productivity tools
• Experience in database and web development, including Microsoft Access.
Role Description
• Provide oversight over multiple vendors, ensuring vendors are meeting the client's requirements
• Understand the overall setup of IT Services and roles played by various Service Providers
• Understand the Supplier SOWs and ensure suppliers are delivering work as agreed in SOW
• Accountable for the management of Service Providers performance against the contracted and agreed service levels
• Analyze understand and continuously manage interdependencies within the Service Providers for smooth operation
• Handle Dispute Management & Escalation Management to ensure smooth operations
• Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to initiate improvements
• Provides subject matter expertise and leadership in service management
• Communicate and collaborate effectively and have the ability to work with diverse stakeholders, colleagues, and management
• Establish and maintain strong, productive and collaborative relationships with the Service Providers
Must have Work Authorization for Canada.
The Addmore Group is the premier provider of SAP related resources in Canada and the US. Since 1992, Addmore has been solely focused on providing the right SAP resources to our clients.
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Job Requirements
Service Now ,Managed Service Providers for End User Services,ITIL,ITSM tools,,People Management / Team Leader
