SAP Delivery Services Manager
1, Place Ville-Marie , 22nd Floor Remote, QC H3B 3M4 CA
The candidate will act as an operation manager, will also handle Ticket request for Service and Problem management, etc.
Start date: immediate
End date: March 31, 2024
Language: French or bilingual a must
- Display excellent balance of skills in key management areas of client relationship management, delivery management, and leading global delivery team
- Reviewing and providing an oversight on overall client's deliverables
- Establish solid relationships with counterparts on the client management side through personal trust and eminence
- Work with client to optimize support team and structure
- Achieve a high client satisfaction score consistently
- Manage delivery on time and on budget
- Contribute to developing corrective action plans for schedule/ quality variances when appropriate.
- Develop and review Integrated Project Plan as well as track delivery through planning, execution, monitoring, and closure phases
- Perform status reporting to the client counterparts through dashboard presentations.
- Bring Thought Leadership and offer solutions to the client problems though innovation and breakthrough insights
- Display strong process-oriented skills, analytical competencies, and advanced problem resolution
- Build and develop a high performing delivery team with deep capability for delivering results on aggressive schedules
- In depth experience in SAP Application Management Services (AMS) Delivery, with working experience in Global Delivery Management, and Resource Management
- Candidate must master French both oral and written. English is optional
- Experience in service industry and public sector would be an asset
- Knowledge of emerging technologies and solutions for SAP is an asset
- Solid experience around client relationship management, delivery management and people management.
Must have Work Authorization for Canada.
The Addmore Group is the premier provider of SAP related resources in Canada. Since 1992, Addmore has been solely focused on providing the right SAP resources to our clients.