Our Client is looking for a SAP Services & Support Manager to join on a permanent basis.
Start: June 2025 Location: Toronto, ON Work Arrangement: Hybrid, Onsite 2-3 per week. MUST BE LOCAL AND ABLE TO BE ONSITE
Role: The SAP Services & Support Manager will be responsible for continually evolving the SAP roadmap to align with company goals. Your role will involve strategizing, planning, executing, monitoring, and adjusting the delivery of SAP services to internal and external stakeholders. The role encompasses several critical responsibilities, including leading the SAP Services and Support Team, ensuring the efficient delivery of SAP functions to the enterprise. The role also refines ongoing support processes, developing the team’s skills, and acts as an escalation point for complex issues.
Requirements:
University Degree in Computer Science, Information Systems, Business Administration or a related discipline
7+ years of progressive IT management experience, including 5+ years of leadership responsibility managing mid to large size teams while influencing senior level management and key stakeholders
5+ years of experience managing an SAP Centre of Excellence or equivalent including service delivery management of external partners and development of processes to realize investment in SAP
5+ years of SAP experience including functional knowledge or development knowledge of SAP, SAP landscape management, SAP cloud applications e.g. Integrated Business Planning, BTP Services, other SAP Tools, and SAP integration with other systems
5+ years of experience with business process enhancements on improving business user experience by leveraging SAP investment
3+ years of experience leading projects and/or initiatives
Knowledge of Agile/Waterfall methodologies
Ability to analyze, understand and effectively communicate between business requirements and technical design and implementation
Budget planning and management skills
Demonstrated leadership abilities, effective in matrix management and team building
Strong vendor management skills, project management and stakeholder management
Excellent investigative and problem-solving skills
Experience with a variety of delivery, service and support frameworks such as ITIL, PMLC, etc.
Must have Work Authorization for Canada. The Addmore Group is the premier provider of SAP related resources in Canada. Since 1992, Addmore has been solely focused on providing the right SAP resources to our clients. #LI-Hybrid
Job Requirements
Services, Support, Manager, IT Management, Centre of Excellence, SAP Landscape Management, Cloud, IBP, Integrated Business Planning, BTP, Agile, S4, HANA
