Job Title: Senior Business Analyst
Location: 2 days onsite biweekly in San Diego 
Duration: 6 months + strong potential for renewal or contract-to-hire

Position Overview: Our client is seeking a Senior Business Analyst with over 5 years of experience in Field Service Management tools and a strong background in the utilities and energy industries. The ideal candidate will have a consulting background and will play a pivotal role in analyzing client business processes, identifying requirements, and implementing FSM solutions to enhance operational efficiency.

Key Responsibilities:
Requirements Gathering and Analysis:

• Engage with clients to understand and document their business processes, needs, and objectives related to field service operations.

• Analyze and translate business requirements into functional specifications for FSM solutions.

• Conduct gap analyses to identify areas where current systems fall short of client needs.

Solution Design and Implementation:

• Collaborate with technical teams to design FSM solutions that align with client requirements and industry best practices.

• Assist in configuring and customizing FSM tools, particularly OverIT's platform, to meet specific client needs.

• Develop and execute test plans to ensure solutions meet specified requirements and quality standards.

Stakeholder Communication and Management:

• Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.

• Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in.

• Prepare and deliver presentations and reports to clients and internal stakeholders.

Process Improvement and Optimization:

• Identify opportunities to enhance client business processes through the effective use of FSM solutions.

• Recommend best practices and innovative solutions to improve field service operations and efficiency.

• Monitor solution performance and suggest enhancements based on data analysis and client feedback.

Training and Support:

• Develop training materials and conduct training sessions for clients to ensure successful adoption of FSM solutions.

• Provide ongoing support to clients post-implementation to address issues and optimize solution usage

Educational Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field.

• Advanced degree (MBA or Master’s) is preferred.

Required Skills and Experience:

• Minimum of 5 years of experience as a Business Analyst, with a focus on Field Service Management solutions in the utilities and energy industries.

• Demonstrated experience in requirements gathering, process analysis, and solution implementation.

• Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)

• Strong understanding of utility operations, asset management, and regulatory compliance.

• Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions.

• Proficiency in using FSM software platforms; experience with OverIT's solutions is a plus.

• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.

• Strong project management skills, with the ability to manage multiple priorities and meet deadlines.

• Ability to travel to client site (domestic and(or) international) as required and defined per project requirements.

Preferred Skills:

• Consulting background with experience in client-facing roles and managing stakeholder relationships.

• Familiarity with GIS integration and mobile workforce management solutions.

• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.

• Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP).