Senior Change Management & Communication Specialist
Job Description
Our client is looking for a Senior Change Management and Communication Specialist (1 candidate) for a mandate fully onsite in Fredericton, New Brunswick.
Start date: May 6, 2024 (Strong possibility for extension)
End date: April 30, 2025
Language: Bilingual a must
Services Sought
The client requires a single bilingual Senior Change Management and Communication specialist resource capable of performing change, communication and training activities to support the ‘Electronic Death Registration’ project. Provide necessary project support to the Project Manager and Business Owner to ensure the delivery of the project deliverables on time and in scope.
MandatoryRequirements
| Requirement | Required Experience / Education |
| A bachelor’s degree in Communications, Public relations, Journalism or related field with a minimum of five years of related work experience or a two-year college diploma in Communications, Public relations, Journalism or related field with seven years of related work experience | Yes/No |
| Excellent communication skills (written and oral) in French and English. | Yes/No |
| A minimum of five years of demonstrated and verifiable experience in the development of change management plans and implementation of those plans on medium to large transformational projects with diverse stakeholders. | Yes/No |
| Requirement | Desired Experience |
| Recent demonstrated experience (in the last four years) in a Change Management role for projects of similar complexity. Scoring will be based on the breadth and depth of experience. | 3+ Years |
| Recent demonstrated experience (in the last four years) in supporting change management in information systems specific to government service delivery agencies, such as Service New Brunswick. | 3+ Years |
| Demonstrated experience in supporting change management in Electronic Death Registration projects or converting paper forms to online forms for Vital Statistics. | 6+ months |
| A minimum of three years of demonstrated experience in the development of communication management plans and implementation those plans in diverse groups of audience. | 3+ years |
| A minimum of two years of demonstrated and verifiable experience developing training materials and conducting training session to a diverse group of trainees through both in-person and virtual training. | 2+ years |
Reporting Structure
The successful candidate will report to the Electronic Death Record Project Manager.
The successful candidate will work directly with the System and Data Manager at Vital Statistics Office and the Project Manager on a day-to-day basis to complete respective project.
Deliverables
The successful candidate must deliver the following in order to successfully complete the engagement:
- Develop the Change Management Strategy and will document a structured approach to ensure that the changes are implemented smoothly and successfully to achieve lasting benefits. The Change Management Strategy will consider the impact of the change on individuals, diverse groups of internal and external stakeholders and outline a plan for the change to be implemented and sustained through the required training.
- Develop the Communication Plan that will guide the communication efforts throughout the project. It will be a living and working document and is updated as the audience needs to evolve. It explains how to convey the right message, from the right communicator to the right audience, through the right channel, at the right time. It addresses the six basic elements of communications: communicator, message, communication channel, feedback mechanism, receiver/audience, and time frame
- Perform Stakeholder Analysis and develop a Stakeholder Engagement plan to ensure the effective participation of internal and external stakeholders in change and communication engagements.
- Develop the Training/Workshop Strategy to identify appropriate training approaches, create a training action plan, and deliver multiple trainings to diverse, well-experienced professionals in English and French.
- Develop communication and training / workshop materials in both English and French.
- Work closely with the technical solution partners and project team to develop the communication and training strategy and training materials.
- Ensure the alignment of Change Management activities with participating stakeholders to smooth the adoption process and contribute to problem-solving resulting in successful implementation;
- Ensure the implementation of the Change Management Strategy and Communication Plan for managing and communicating the change throughout the life of the project;
- Follow the client Project Management Framework and archive all developed documents and materials at the designated storage prior to end of the engagement.
Must have Work Authorization for Canada.
The Addmore Group is the premier provider of SAP related resources in Canada. Since 1992, Addmore has been solely focused on providing the right SAP resources to our clients.
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