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Our client has a 8+ month requirement for a Senior SAP Service Management Consultant. Additional details below:
Location: Dallas, Texas and Remote (~40% onsite)
Duration: 8 months + potential for extension
Project: SAP S/4HANA Public Cloud Implementation/Global Rollout (currently in Explore phase)
Responsibilities:
Serve in a client-facing role, responsible for gathering and analyzing business requirements, then translating them into detailed design specifications.
Configure SAP Service Management (SM), ensuring alignment with business needs and best practices.
Collaborate closely with offshore teams to ensure smooth implementation and system integration, maintaining clear communication with onshore counterparts.
Support the ongoing implementation of SAP S/4HANA Service and assist in addressing any client-specific requirements or challenges that arise.
Requirements:
Minimum of 5 years of experience in SAP Service Management (SM) or Customer Service (CS) module, with a proven track record in both implementation and support.
SAP Field Service Management and SAP Public Cloud experience is mandatory. SAP CRM experience is strongly preferred
Hands-on experience with SAP S/4HANA Service, with a solid understanding of integration points with other SAP modules.
Experience working with offshore delivery models, demonstrating effective collaboration and communication with onshore teams.
Strong communication, problem-solving, and analytical skills, with the ability to manage multiple tasks and deliver high-quality results under tight deadlines.