Senior Business Analyst/Architect – Field Service Management (FSM)
Location: Hybrid (Remote Eligible) – Travel required every other week (Tuesdays & Wednesdays)
Preferred Location: San Diego, CA and surrounding areas

Position Summary
We are seeking a seasoned Senior Business Analyst/Architect with extensive experience in Field Service Management and a strong background in the utilities and energy sectors. In this leadership role, you will guide the design and delivery of FSM solutions to meet evolving business needs. You'll also be responsible for building a high-performing technical team and ensuring best practices across all phases of solution delivery.

Key Responsibilities

Solution Design & Architecture

• Lead the architecture of FSM solutions customized to the needs of utilities and energy clients

• Develop detailed system blueprints, data flows, and integration plans

• Ensure scalable, secure, and industry-compliant solution designs

Technical Leadership

• Provide hands-on technical guidance during implementation phases

• Collaborate across development, project management, and business analysis teams

• Stay current on emerging technologies to inform and evolve solution strategy

Client Engagement

• Act as a trusted advisor to clients, understanding their operations and challenges

• Translate business requirements into functional and technical specifications

• Present and defend architectural decisions with clarity and confidence

Team Leadership & Mentorship

• Build and mentor a team of skilled technical professionals

• Define team roles, responsibilities, and success metrics

• Promote a culture of learning, innovation, and accountability

Quality & Continuous Improvement

• Establish standards for design quality, coding, and integration

• Lead code reviews and enforce architectural governance

• Identify opportunities to streamline delivery and enhance outcomes

Qualifications

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field

• Advanced degree (MBA or Master’s) preferred

Required Experience

• 10+ years of experience implementing FSM solutions, with strong domain knowledge in utilities and energy

• Proven success in large-scale FSM implementations and systems integration (ERP, CRM, CIS, BI, etc.)

• Proficiency in web technologies (XML, JSON, HTML5, AngularJS, etc.)

• Experience with REST and SOAP APIs for enterprise system integration

• Deep understanding of utility operations, asset management, and compliance

• Demonstrated ability to lead and mentor high-performing teams

• Strong project planning, risk management, and stakeholder engagement skills

• Ability to travel domestically or internationally, as needed per project

Preferred Skills

• Experience with FSM platforms

• Background in consulting or client-facing delivery roles

• Familiarity with GIS integrations and mobile workforce solutions

• Understanding of IoT, AI, and ML applications in FSM

• Relevant professional certifications in architecture or technical fields